A New Jersey court has ruled in favor of homeowners Charles and Anna Silla in a case against Q&R Home Improvements, LLC, and its owner Robert Koseyan. The court determined that the defendants violated the New Jersey Consumer Fraud Act (CFA) in connection with a series of home improvement contracts. The ruling, issued on November 2, 2026, awarded the Sillas $109,863 in damages, including treble damages and attorneys' fees.

The case stems from a series of home renovation contracts that the Sillas entered into with Q&R. The couple, who primarily reside in New York, own a second home in Neptune, New Jersey. They hired Koseyan to undertake a total renovation of their home, which included a bathroom remodel and various other improvements. However, the defendants failed to complete the work as promised, leading the Sillas to file a lawsuit.

The Sillas first contacted Koseyan on May 14, 2022, to enter into a contract for a bathroom remodel. The contract specified that the defendants would demolish the existing bathroom and install new fixtures. The total cost for the bathroom work was $11,500, which the Sillas paid in full before any work began. In addition to the bathroom remodel, the Sillas executed several change orders for additional work, including kitchen renovations and yard cleanup, totaling $84,650.

Despite receiving payments totaling $72,650 by June 17, 2022, the defendants abandoned the project by early July 2022 without completing the work. The Sillas filed a complaint against Q&R and Koseyan on September 16, 2022, alleging violations of the CFA, breach of contract, negligence, and violation of the Contractors' Registration Act.

The court held a bench trial on March 17, 2025, where the Sillas presented evidence of the incomplete work and the hardships they faced as a result. Anna Silla testified that the defendants did not finish the bathroom or kitchen and left them without basic amenities. The couple had to hire a neighbor, Eddie Knee, to complete the renovations, costing them an additional $62,167.

The court found that the defendants had committed unlawful business practices as defined in the CFA by violating several provisions of the Home Improvement Practice Regulations (HIPR). The court ruled that the defendants had taken full payments for work that was not completed and failed to provide necessary documentation regarding delays.

The court stated, "there could be no legitimate argument that defendant[s] did not breach the contract as [they] admitted receiving monies from the . . . plaintiffs for work admittedly not performed and [they have] not offered to refund any of that money."

The court ultimately awarded the Sillas $36,621 for work that was not performed, which was then tripled under the CFA, resulting in a total damage award of $109,863. Additionally, the court awarded the Sillas attorneys' fees and costs, totaling $26,140 and $622.84, respectively.

The court's ruling is significant as it reinforces consumer protection laws in New Jersey, particularly in the home improvement sector. The decision highlights the importance of contractors adhering to contractual obligations and the legal ramifications of failing to do so. Homeowners can be assured that they have legal recourse if they fall victim to fraudulent business practices.

The defendants have indicated their intention to appeal the ruling. However, they face challenges as they did not raise certain arguments during the trial, which may limit their options on appeal. The court's decision serves as a reminder to contractors to comply with legal standards and maintain transparent communication with clients.

As this case unfolds, it may set a precedent for future disputes involving home improvement contracts and consumer fraud in New Jersey. Homeowners in similar situations may look to this ruling for guidance and support in their own legal matters.